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Sonitrol is above all a service organization. Our confidence in our systems and the people behind them is backed by a true Commitment to Service. We know of no other security company offering to stand behind their products and service in this manner. The four key points of this commitment are:
- • SATISFACTION GUARANTEE
During the first six months of installation of your Sonitrol audio intrusion detection system, if you are dissatisfied for any reason, Sonitrol will neatly remove our equipment from your premises and refund your installation fee – no questions asked. We truly believe that the best way to "think about it" is to evaluate our system first-hand. - • SERVICE GUARANTEE
If your audio intrusion detection system requires emergency service, Sonitrol guarantees the arrival of a service technician, on-site, within four hours. If a technician is not onsite within four hours we will pay you $50.00. - • FALSE ALARM GUARANTEE
If you receive a fine for a false alarm that was dispatched in error by Sonitrol and caused solely by Sonitrol's audio detection system and not by your personnel, the telephone company or an Act of God, Sonitrol will pay the fine. - • PERFORMANCE WARRANTY
If you experience a break-in, and Sonitrol fails to dispatch the authorities, and you have a loss, Sonitrol will pay up to $5000 of that loss. Of course, you have insurance to cover unfortunate events, but at least Sonitrol has “skin in the game,” every single night, with every Sonitrol-protected facility that has a qualifying Sonitrol audio intrusion detection system. Does your security company protect you with the same vested interest?
In 1973, founder Dennis F. Hickey started the local franchise in downtown Bridgeport. Over the last 38 plus years, Sonitrol of Bridgeport has been integral in the protection of businesses and residences throughout Southwest Connecticut. Our dedication to servicing our customers has provided us with lasting customer relationships which are still going strong today. Sonitrol of Bridgeport aims to keep our customers at the forefront of security technology, while at the same time offering the old time personal customer service that is disappearing from the modern alarm industry.
Dennis's son, Jeffrey L. Hickey, joined the company in 1999. Jeffrey has driven the company to stay at leading edge of the ever changing technological security evolution. While at the same time, he has remained committed to continuing the established business principles that have made Sonitrol of Bridgeport a successful family owned local business.
Security with a Sound Advantage: Alarm Verification
Sonitrol provides businesses with a single source of integrated, state-of-the-art security solutions for intrusion, video, access and fire, all backed with professional monitoring by experienced, trained personnel.
Our technology sets us apart. The ability to verify an alarm event in real time gives Sonitrol unrivaled credibility with local law enforcement. That is a key advantage as a growing number of municipalities pass Verified Response regulations requiring verification that an intrusion is actually taking place before police will dispatch personnel to the site.
Sonitrol has the best apprehension rate in the industry - and the fewest dispatches for false alarms. In fact, in January 2006, Lehman Brothers named Sonitrol "the leading alarm verification company." And our integrated components allow us to customize a solution that can expand easily as your needs grow.